Shipping Policy
At SENFENG TOOLS, we ship laser equipment, accessories, and related products to customers in the 48 contiguous United States and selected international destinations.
Because our products include industrial laser machines and other specialized equipment, shipping availability, shipping methods, shipping costs, taxes, customs requirements, and delivery times may vary depending on the product and destination.
Please review the following information before placing your order.
1. Shipping Destinations
We currently ship to the 48 contiguous United States and selected international destinations.
Shipping availability may vary by product and destination. Certain products, oversized equipment, specialized configurations, remote areas, or locations with specific regulatory or logistics requirements may not be available for delivery.
For destinations outside our standard shipping coverage, please contact us before placing an order:
Email: support@senfengtools.com
For destinations outside the 48 contiguous United States, shipping availability, shipping costs, taxes, duties, customs requirements, and delivery arrangements will be confirmed based on the specific destination and order.
An order is not considered accepted for shipment to a particular destination until SENFENG TOOLS has confirmed that the product can legally and operationally be delivered to that location.
2. Shipping Costs
Shipping costs depend on the product, destination, package weight and dimensions, shipping method, and applicable freight requirements.
Contiguous United States
For orders shipped to the 48 contiguous United States, standard shipping is free of charge, unless otherwise stated on the applicable product page or quotation.
The 48 contiguous United States include all U.S. states except Alaska and Hawaii.
Free standard shipping does not necessarily include additional or special delivery services, such as:
- Liftgate service
- Inside delivery
- Residential delivery
- Limited-access delivery
- Appointment delivery: For freight shipments, the carrier will contact the consignee via phone/email to schedule a delivery appointment window. Customers must provide an active phone number. If the carrier cannot reach you, or if you are not present during the agreed delivery window, any resulting storage fees, redelivery fees, or demurrage charges will be billed directly to the customer.
- Remote-area delivery
- Other special freight services
Additional charges may apply when such services are required or requested.
Freight (LTL) Delivery & Unloading Policy:
- Freight delivery is strictly curbside or dock-to-dock unless white-glove/liftgate service was purchased prior to dispatch. Customers are responsible for having appropriate equipment (e.g., forklift, loading dock, pallet jack) or personnel to unload heavy machinery from the delivery truck. SENFENG TOOLS is not responsible for failed deliveries or redelivery fees resulting from a customer's lack of unloading capability.
Other Destinations
For destinations outside the 48 contiguous United States, shipping costs are not included in the standard online product price.
Customers should submit an inquiry to SENFENG TOOLS to receive a shipping quotation. Shipping costs will be determined based on factors including:
- Shipping destination
- Product and quantity
- Package dimensions and weight
- Shipping method
- Delivery requirements
- Applicable freight charges
This includes, but is not limited to:
- Alaska
- Hawaii
- U.S. territories
- Remote or limited-access areas
- International destinations
- Other locations where standard free shipping does not apply
Please contact us or submit an inquiry before completing your purchase for these destinations.
3. Taxes, Sales Tax, VAT, GST & Other Applicable Taxes
Applicable taxes are determined based on the customer's shipping destination, order details, product, and applicable tax laws.
For orders shipped within the United States, applicable sales tax may be collected where required by law.
For international orders, applicable VAT, GST, sales tax, or other destination-country taxes may apply depending on the shipping destination and applicable regulations.
Where applicable, tax amounts and payment responsibilities will be communicated as part of the order or shipping quotation.
Customers are responsible for providing accurate shipping and billing information so that applicable taxes and charges can be determined correctly.
4. Import Duties, Customs & Brokerage Fees
For international shipments and other cross-border deliveries, import duties, customs charges, brokerage fees, and other destination-country charges may apply.
Such charges may include:
- Import duties
- Customs fees
- Brokerage fees
- Import taxes
- Clearance charges
- Governmental fees
- Other destination-country charges
Unless otherwise expressly stated in the applicable quotation or order confirmation, these charges are not included in the product price or standard shipping quotation and may be the customer's responsibility.
SENFENG TOOLS does not control the amount or timing of customs duties or other charges imposed by governmental authorities.
Customers are responsible for complying with applicable import requirements in their destination country.
5. Order Processing Time
Processing time begins after payment has been successfully received and verified.
Estimated processing times are:
- Accessories: 1–3 business days
- Standard laser machines: 3–5 business days
- Customized or high-power machines: 7–10 business days
- Special orders or configurations: Processing time will be confirmed separately before shipment.
Processing time does not include transit time.
Orders placed on weekends or U.S. public holidays will generally begin processing on the next business day.
Processing may take longer during promotional periods, high-volume periods, payment verification, inventory transfers, or additional quality-control procedures.
6. Shipping Methods & Delivery Time
Shipping methods and estimated delivery times depend on the product, destination, warehouse availability, and carrier.
Orders may be shipped from:
- Our U.S. warehouse
- Other regional fulfillment locations
- Our manufacturing facility in China
Where local inventory is available, orders may be fulfilled from an applicable regional warehouse.
When local inventory is unavailable, an order may be shipped directly from our manufacturing facility or another designated fulfillment location.
For international orders, the shipping method and estimated delivery time will generally be confirmed together with the applicable shipping quotation.
The estimated delivery date provided by SENFENG TOOLS is an estimate only and is not a guaranteed delivery date.
Delivery may be affected by:
- Carrier delays
- Customs clearance
- Weather
- Holidays
- Incorrect or incomplete address information
- Remote-area delivery
- Freight scheduling
- Other circumstances outside our reasonable control
U.S. Local Warehouse Shipments:
- Standard Ground / Parcel: 3–7 business days
- Freight / LTL (Large Machines): 5–10 business days
Direct Factory Shipments (China):
- Air Express (Urgent parts/small equipment): 5–10 business days
- Ocean Freight / DDP (Heavy machinery): 25–40 calendar days (door-to-door, including customs clearance)
Customs Delays & Force Majeure:
- SENFENG TOOLS is not liable for transit delays caused by customs examinations, port congestion, weather conditions, carrier labor strikes, or force majeure events. While we will assist with logistics tracking and customs clearance documentation, such delays are beyond our direct operational control and do not constitute grounds for immediate cancellation or refund.
7. Large, Heavy, or Freight Shipments
Certain SENFENG TOOLS machines are large or heavy industrial equipment and may require freight delivery rather than standard parcel delivery.
For freight shipments:
- A carrier may contact you to arrange delivery.
- You may be required to provide a suitable delivery location.
- Additional delivery requirements may apply to residential or limited-access locations.
- Liftgate, inside delivery, residential delivery, appointment delivery, remote-area delivery, or other special services may incur additional charges.
- Customers are responsible for ensuring that the delivery location is suitable for receiving the equipment.
For shipments within the 48 contiguous United States, standard shipping may be provided free of charge, but special freight services or delivery requirements may result in additional charges.
For destinations outside the 48 contiguous United States, applicable freight charges will be confirmed through a shipping quotation.
If special delivery requirements are not disclosed before shipment, additional charges or delivery delays may occur.
8. Tracking Information
Once your order has been shipped, we will provide tracking information when available.
Please note that tracking information may take 1–2 business days to become active after the shipment is handed to the carrier.
For freight shipments, tracking information may be provided through the applicable freight carrier.
9. Address Changes
Please carefully review your shipping address before completing your order.
If you need to change your shipping address, contact us as soon as possible at:
Email: support@senfengtools.com
We will make reasonable efforts to accommodate address changes before the order enters processing or shipment.
Addresses cannot be modified once an order has shipped. Any carrier reconsignment or rerouting requests made after dispatch are subject to carrier approval, and all associated re-routing and handling fees will be the sole responsibility of the customer.
Any carrier or logistics charges resulting from a customer-requested address change may be the customer's responsibility.
If an address change results in a different applicable shipping charge or tax amount, the customer may be responsible for the resulting difference.
10. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information.
SENFENG TOOLS is not responsible for delays, additional charges, returned shipments, or delivery failures caused by:
- Incorrect addresses
- Missing apartment or unit numbers
- Incorrect ZIP or postal codes
- Incorrect phone numbers
- Failure to provide required delivery information
Additional shipping charges may apply if a shipment must be re-routed or re-delivered.
Any additional taxes, customs charges, or governmental fees resulting from incorrect or incomplete information may also be the customer's responsibility where permitted by applicable law.
11. Delivery Inspection
For machine and freight shipments, customers should inspect the shipment as soon as it arrives.
If you notice:
- Visible damage to the packaging
- Crushed or punctured cartons or crates
- Broken components
- Missing packages
- Signs of mishandling
please document the condition with photographs and/or video and contact SENFENG TOOLS as soon as possible.
Where applicable, customers should also note the damage on the carrier's delivery receipt before signing.
Failure to document shipping damage may affect our ability to pursue a claim with the carrier.
12. Refused or Undeliverable Shipments
Customers should not refuse delivery simply because they no longer wish to receive an order.
If a shipment is refused or returned because of customer preference, an incorrect address, failure to arrange delivery, failure to pay applicable customs charges, or another customer-related reason, the customer may be responsible for:
- Original shipping charges
- Return shipping charges
- Customs or brokerage charges
- Storage or redelivery charges
- Applicable taxes or governmental charges
- Applicable restocking or handling fees
Any refund will be calculated in accordance with our Return & Refund Policy.
Refused Deliveries & Undeliverable Packages:
-
If a shipment is refused upon delivery without prior written authorization from SENFENG TOOLS, or returned due to an invalid address or failure to schedule delivery, the customer is responsible for all round-trip shipping/freight costs, carrier storage fees, and an applicable restocking fee (15%–30%) deducted from any potential refund.
13. Shipping Delays
We make reasonable efforts to ship orders within the estimated timeframe.
However, delivery dates are estimates and may be affected by circumstances beyond our control.
We are not responsible for delays caused by:
- Carrier disruptions
- Customs inspections
- Severe weather
- Natural disasters
- Government restrictions
- Port or transportation disruptions
- Incorrect customer information
- Other events beyond our reasonable control
14. Regional Service & Return Addresses
Depending on the customer's location, product, order, and service requirements, SENFENG TOOLS may provide a designated regional service, return, or receiving address.
Please do not ship any product to the addresses below without receiving written return authorization and shipping instructions from SENFENG TOOLS.
United States
SENFENG TOOLS
2775 E Philadelphia St Ontario, CA 91761 United States
Australia
SENFENG TOOLS
15 Century Dr Braeside VIC 3195 Australia
Germany
SENFENG TOOLS
Waldstraße 76A 63128 Dietzenbach Germany
The applicable return or service address will be confirmed by SENFENG TOOLS based on the customer's order and the nature of the requested service.
15. Contact Us
For questions regarding shipping, shipping quotes, tracking, delivery, taxes, customs, or freight arrangements:
Senfeng Laser USA Inc.
Email: support@senfengtools.com
Phone: +1 626 774 6507
Business Hours: Monday–Friday, 8:30 AM–5:30 PM PDT
Address: 2775 E Philadelphia St, Ontario, CA 91761
