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Privacy policy

Your privacy is important to us. This Privacy Policy (“Policy”) explains how we handle and treat your data when you (i) register or visit our sites as listed in Annex 1 or associated sites or pages ("Site"), (ii) use the devices purchased from us (“Device”), (iii) use the application we make available on our Site or third party platform ("Application"), or (iv) engage with us to use the products or services that we provide (together with “Site”, “Device”, and “Application”, the "Service").
References in this policy to “you” or “your” refer to individuals whose Personal Data we process in connection with the Service provided by us.
References in this policy to "SenFeng Laser", "we", "us", or "our" refer to  JINAN SENFENG LASER TECHNOLOGY CO.,LTD., its affiliates and subsidiaries (as defined in and listed in schedule 1 of our Terms of Use).

1. PURPOSE OF THIS POLICY
This Privacy Policy ("Privacy Policy") explains our approach to any personal data that we collect from you and the purposes for which we process your Personal Data. It also sets out your rights in respect of our processing of your Personal Data.

This Privacy Policy will inform you of the nature of your personal information that is processed by us and how you can request that we delete, update, transfer and/or provide you with access to it.
This Privacy Policy is intended to assist you in making informed decisions when using our Service. Please take a moment to read and understand it.
Please also note that this Privacy Policy only applies to the use of your personal information obtained by us.

2. CONTROLLER FOR PERSONAL DATA PROCESSED
A "controller" is a person or organization who alone or jointly determines the purposes for which, and the manner in which, any personal data is, or is likely to be, processed. This Privacy Policy is issued on behalf of  JINAN SENFENG LASER TECHNOLOGY CO.,LTD, its affiliates and subsidiaries as controllers. For further details on controllers in operation of the Services, please refer to the table in Annex I.

Please note we use Shopify for data storage and transfer. By engaging with our services, you acknowledge and agree to the storage and processing of your data through Shopify's systems. For more information on how your data is managed, please refer to Shopify's Privacy Policy for more details: https://www.shopify.com/zh/legal/privacy. Your use of our services signifies your consent to these terms.
3. HOW TO CONTACT US
For general enquiries, or to exercise any of the rights set out in this notice, please contact us via:
sending an email to: parker@sfcnclaser.com;
calling us at +86 195 3432 7637;
visiting our website at: https://senfengtools.com.
If you have any concerns or would like to make a complaint about our processing of your Personal Data, we would encourage you to contact us in the first instance as we aim to promptly, efficiently and satisfactorily resolve any concerns or complaints you may have in relation to xTool's processing of your Personal Data.

4. PERSONAL DATA WE COLLECT

Personal data includes any information relating to an identified or identifiable natural person. It does not include data that cannot be linked to an individual (anonymous data). In limited circumstances, we collect special categories of Personal Data about you. Please see below in Section 4 (PERSONAL DATA WE COLLECT ABOUT YOU) for details of these circumstances and Section 7 (HOW DO WE USE YOUR PERSONAL DATA) for further details.

We collect, use, store and transfer different kinds of Personal Data about you. We have grouped together the following categories of Personal Data to explain how this type of information is used by us. These terms are used throughout this notice (collectively as “Personal Data”):
  • "Identity Data": includes your name and preferred name;
  • "Contact Data": includes your mailing address (county, city, district, street, detailed address and postcode), email address and telephone number;
  • "Financial Data" *: includes your bank account and payment card details, billing address, payment method, and invoice / payment records. Please note that we use third-party payment providers, including Shop Pay, Stripe, Affirm, Afterpay, PayPal, and Google Pay, to process payments made to us;
  • "Services Data": includes details about payments* to you and other details of services you have purchased from us;
  • "Marketing and Communications Data": includes information on when you receive and read marketing communications from us. Additional information about the Personal Data we process in connection with marketing is included with the marketing communications we send you;
  • "Profile Data": includes information about you, provided by you on our Site and/or Application including your usernames and passwords, user login token, your interests, biography, profile settings, marketing and communication preferences such as your preferred language of communication and content, alert and display preferences, content type and frequency of email alerts, content that interests you (including sectors, topics and jurisdictions), registered account, date of registration and current stage of registration, account status and level of access, and information from forms you fill in including responses to surveys and feedback provided;
  • "Device Data": includes the Device information, such as device name and model, serial number or other identifier, activation time, operating system, hardware model and version, network connection and crash data;
  • "Usage Data": includes information about your use of our Service, such as information collected progressively when you visit our Site, including pages you visit, actions you take, information on the last viewed/visited site and details of the content viewed including when and how many times the content was viewed, patterns of page visits, time details per visits (e.g. visit duration, number of visits, time spent on each page, frequency of visits), details about the path followed with particular reference to the sequence of pages visited, interactions, functionalities and modules used, chat messages;
  • "Technical Data": includes technical information collected when you use our Service, which we have agreed with you to use, including your internet protocol (IP) address or domain names of the devices utilized, your login data, browser type and version, uniform resource identifier (URI) address, location information, browser plug-in types and versions, operating system and platform and other technology on the devices you are using;
  • "Special Categories of Personal Data" *: includes Personal Data listed above in this Section 4 (PERSONAL DATA WE COLLECT ABOUT YOU), which we process in limited circumstances, for example, where required to do so for legal or regulatory purposes or where you have provided us with such information as it is necessary for a specific service we are providing to you. We will process this Personal Data for the following reasons:
    • We may collect, use and share aggregated data, such as statistical or demographic data for any purpose. Aggregated data may be derived from your Personal Data but is not considered Personal Data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this notice.
    • We may collect, use and share information from third-party authentication services or other third-party accounts you link to our services. Some of our Sites, Applications, products, or services may allow you to log in through a third-party social network or authentication service, such as Apple, Google, and Facebook. When you use these single sign-on services to access our Sites, Applications, products, or services, we do not receive your login credentials for the relevant third-party service. Instead, we receive tokens from the single sign-on service to help identify you in our system (such as by your username) and confirm you successfully authenticated with the single sign-on services. In addition to authenticating your identity, these services will, in most cases, provide you the option to share certain Personal Data with us, which could include your name, email address, address book, friend list and other contacts, or other information in your public profile (e.g., profile picture, age range, gender, language, country). The data we receive is dependent on that third party’s policies and your privacy settings on that third-party site;
    • We may collect, use and share feedback and support information including the contents of custom messages sent through the forms, email addresses, photographs or videos you file, or other contact information we make available to customers, as well as recordings of calls with us (where permitted by law);
    • We may collect, use and share Event, contest, promotion, and survey information including information provided when you sign up for an event, enter a contest or promotion, complete a survey or submit a testimonial;
Our Service are neither aimed at nor intended for, and we do not knowingly collect personal information from children (as defined by applicable national laws). If a minor has provided us with personal information without parental or guardian consent, don't hesitate to contact us using the contact details in Section 3.
  • For individuals based in mainland China: References to "special categories of Personal Data" shall be understood to refer to "sensitive personal information" (as shown with an "*" in the list of categories of Personal Data above) under Chinese laws. We only process sensitive personal information if and to the extent permitted or required by applicable laws, including after obtaining your separate consent if required. We will seek to protect such information rigorously using the security measures further described below and, therefore, your sensitive personal information should not be processed in a way that will result in negative implications to your personal rights, e.g. harm to your reputation, physical or mental health, personal or property security.
    5. IF YOU FAIL TO PROVIDE PERSONAL DATA TO US
    Where we need to collect Personal Data by law or under the terms of a contract we have with you, and you fail to provide the Personal Data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to decline to provide the relevant services, but we will notify you if this is the case at the time the Personal Data is collected.
    6. HOW YOUR PERSONAL DATA IS COLLECTED
    We use different methods to collect Personal Data from and about you, including through the channels set out below.
    Direct interactions: You provide us with your Personal Data in your direct interactions with us (e.g., when you register an account with us; where you contact us via email, telephone, or by any other means; or when you provide us with your business card).
    Website, application and marketing: You provide us with your Personal Data, when you interact with any third-party content or advertising on our Sites and/ or Applications (including third-party plugins, cookies, server logs, or other similar technologies) we allow the relevant third party providers to collect your Personal Data. In exchange, we receive Personal Data from the relevant third-party provider relating to your interaction with that content or advertising.
    Third-party sources: We collect or obtain Personal Data from third parties who provide it to us (e.g., single sign-on providers and other authentication services you use to connect to our services, third-party providers of integrated services, your employer, business partners, processors, and governmental or regulatory bodies or other authorities). In relation to the use of our Site, we may also receive Technical Data from analytics providers such as Google.
    Publicly available sources: We may collect the content you publish, or otherwise manifestly made public about us through our Application and platforms, your social media, or any other publicly available platforms.
    Automated technologies or interactions: We and our third-party partners automatically collect information you provide to us and information about how you access and use our Sites, Applications, Devices or other services when you visit our services, read our emails, or otherwise engage with us. We typically collect this information through a variety of tracking technologies, including (i) cookies or small data files that are stored on an individual’s computer and (ii) other, related technologies, such as web beacons, pixels, embedded scripts, mobile SDKs, location-identifying technologies and logging technologies (collectively, “tracking technologies”) and we may use third-party partners or technologies to collect this information. Information we collect automatically about you may be combined with other personal information we collect directly from you or receive from other sources.
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